Returns & Refunds
Effective Date: 17 October 2026 • Policy applies to all orders at Natural SunRise
At Natural SunRise, we take immense pride in the pure quality and authenticity of our culinary spices, organic herb powders, and wholesome seeds.
We want you to be completely delighted with every order. If a product arrives damaged, incorrect, or does not meet your expectations, we are here to assist you with an easy return and refund process.
Our Return Window & Eligibility
We offer a straightforward 30-day return policy. You have 30 calendar days from the date your package is delivered to request a return or exchange.
Eligible Return Criteria:
- Items must remain unopened, unused, and in their original sealed pouches/jars.
- Original packaging labels, seals, and barcodes must remain intact.
- Your original order receipt, digital confirmation, or invoice must accompany the return.
How to Initiate a Return
Initiating a return is simple. Reach out to our customer care team with your Order ID (e.g. #NSR-1001) and photos of the item:
Official Return Shipping Address
Parcel DestinationAttn: Returns Department
House No. 308 Street No. 6 Cantt View Colony Misrial Road, Rawalpindi, 46000
Please write your Order ID clearly on the top of the return parcel. Packages sent to any other address without prior confirmation from customer support cannot be processed.
Damaged, Leaking or Incorrect Items
While every parcel is safely packaged in protective materials, transit incidents can occur. When your courier package arrives, please inspect it promptly.
If an item is damaged, broken, or if you received an incorrect product, please notify us within 48 hours of delivery via WhatsApp or email. We will arrange a free immediate replacement or full refund without charging you any return courier fee.
Non-Returnable Products
Food Safety & Hygiene Standards:
In compliance with sanitary health guidelines, we cannot accept returns for food items that have been unsealed, opened, or consumed. If you experience an unexpected quality concern with an opened product, please reach out directly so our team can evaluate your experience and assist.
The Refund Process & Timelines
Once your returned package is safely delivered to our Return Address and inspected by our warehouse team, we will send you an immediate confirmation notice via email and SMS.
- Cash on Delivery (COD) Orders: Refunds will be transferred directly to your bank account, JazzCash, or Easypaisa wallet within 24–48 business hours after inspection.
- Credit / Debit Card Orders: Refunds will be reversed to the original card within 3–7 business days, depending on your card issuer.
Need Help With an Existing Order?
Our customer support team is available Monday - Saturday: 10:00 AM - 7:00 PM to assist you.